- Returns are permitted within 10 days of receiving your order. Refunds will not be permitted on items returned after 10 days of receipt.
- Items must be returned in the condition in which they were received.
- Returns must not be worn or washed and original tags must be attached.
- Original shipping charges are not refunded.
- Sale items are final sale only.
Returns only by US Postal Service:
Step 1: Place the original invoice inside the return package with the merchandise.
Step 2: Pack and seal the product securely in your original IDONEI package (if possible) or any cardboard shipping box.
Step 3: Be sure to include your name and return address on the shipping label, and cover or remove any old shipping labels.
Step 4: The package can be picked up by the US Postal Service at your mailbox or dropped off at the Post Office or FedEx Retail location. Please note, return shipping takes 7-10 business days to be delivered back to us to process your return.
Step 5: A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days to the original form of payment.
IDONEI is not responsible for stolen or lost packages, for packages sent to the wrong address, or for refunding or replacing packages in these cases. In the event that a package is lost or damaged during shipment, the customer is responsible for filing all claims with the mail carrier. IDONEI is not responsible for any package(s) once it is in the hands of the mail carrier.
Should you have any questions, please email us at: firstname.lastname@example.org